Event Details
SFHDI In-person event
Join us as we explore the impact of Generative AI on service desks, led by Dan Turchin, CEO of PeopleReign and host of the acclaimed podcast "AI and the Future of Work."
The World Economic Forum says AI will eliminate 85 million jobs in the next three years… and create 97 million new ones. Now is the time for leaders to understand how to embrace generative AI to deliver better service experiences. In the decade ahead, those with an understanding of what’s possible with AI will vastly outperform the competition.
Key takeaways
- How to train virtual agents on your content to have natural language conversations with employees
- How to use large language models (LLMs) to coach live agents to resolve more issues the right way the first time
- How to mitigate the risk of AI hallucinations and biased answers
- How to ensure generative AI apps are auditable and their answers are explainable
Join us for this thought-provoking talk that will challenge the way you think about customer support and help you prepare for the future of work.
Speaker Bio
Perpetual entrepreneur Dan Turchin is the CEO and Founder of PeopleReign (www.peoplereign.io), the leading AI platform for employee service automation. Prior to PeopleReign, Dan was the CEO of AIOps leader InsightFinder. He has published over 100 episodes of "AI and the Future of Work", the most downloaded podcast about the future of work.
Dan’s professional adventures include co-founding Astound, an AI-first enterprise platform for HR and IT, Vice President of Product at DevOps leader BigPanda, Chief Product Officer at security analytics company AccelOps (now Fortinet), a Senior Director of Product Strategy at ServiceNow, co-founding Aeroprise and serving as CEO until it was acquire in 2010 by BMC Software, serving as a founding board member at Rhombile prior to its acquisition by Motorola, and serving on the board of Auger, the open source automated machine learning framework.
Areas of curiosity and expertise include: AI, Orwell, Dr. Seuss, building great teams that build great products that solve hard problems and change lives, youth soccer, adventure sports, and Tynker.
AGENDA
11:30 — Lunch (provided at no cost to members)
12:00 — Introductions
12:10 — Interactive Presentation
12:50 — Closing
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When
Location
- In Person Event in Mountain View - details coming
